WARRANTY POLICY

At BywardJewelry, every piece is created with care and meant to last. To ensure your jewelry stays as beautiful as the day you received it, we offer a one-year free warranty starting from the delivery date.

Warranty Period

Your warranty is valid for 12 months from the delivery date on your shipping record.

Coverage

1. Stone Security

Center stones (≥0.5ct):
• If detached but not lost → repair costs up to $100 covered (with valid receipt).
• If lost → replacement available at 30% of order value, item must be returned for inspection and reset.
Accent stones (<0.5ct):
• First-time replacement is free.
• Local resetting fees up to $100 covered (once only, with valid receipt).

2. Prong Adjustment

If prongs loosen → repair fees up to $50 covered (once only).

3. Tarnishing on Silver/Gold-Plated Jewelry

Plating peels or fades within 6 months → free re-plating service.
Option to upgrade to solid gold anytime by paying the price difference.

4. Special Cases

For issues not listed above → we’ll review case by case and provide the most suitable solution.

5. Exclusions

Damages caused by accidents, misuse, or improper handling are not covered.

How to Claim

Please contact us at bywardjewelry@gmail.com with:

Order number
Photos/videos of the issue
Receipts (if applicable)

Our customer service team will guide you step by step through the process.

1. Jewelry Care

Store your jewelry separately and avoid exposing it to liquids and cosmetics. Extreme temperatures and humidity can cause gold-plated jewelry to lose its luster; keep your jewelry in a dark, cool and dry place to avoid this.

Our best advice: wear your jewelry often (this helps reduce oxidation) and keep them in a flannel bag when not in use.

At Byward Jewelry, every piece is created with meaning and made to last.

We offer a 1-Year Warranty on all eligible products, covering select repairs or replacements. For more information, please visit our Warranty Policy.

2. Payment Related

We accept all major international and domestic credit and debit cards, including:
Visa, MasterCard, American Express, Discover, Maestro, JCB, Diners Club, and Visa Electron.
We also accept PayPal payments.

Please note: Our system will automatically display the available payment methods based on your country/region at checkout.

Yes, we accept payment plans.

If you would like to set up a plan, please contact us at bywardjewelry@gmail.com
and provide the following details:

1.The ring you wish to purchase – a screenshot or link is helpful.

2.Metal material – options include 10k, 14k, 18k gold, platinum, or palladium.

3.Metal color – rose, yellow, or white gold/silver (platinum and palladium are silver by default).

4.Side stone options, if any.

5.Your ring size.

6.Your preferred payment plan – how many installments, frequency, and the amount of each payment.

We will review your information and confirm whether the plan is feasible.

Your card issuer does not accept this payment.

If you would like to proceed with the order, please call the 800 number on the back of the card, ask your card issuer for help, and then pay again, or try another card.

3. Shipping & Delivery

From an environmental aspect, all our pieces are made to order to avoid waste of raw materials, which also enables you to receive your pieces in their best condition.

Since our pieces are handmade with advanced craftsmanship, please allow us 18 working days for production and we will send them out as soon as they are finished.

Orders may be rushed if possible, but will require a rush fee to move it ahead in production.
Please contact us ahead of time if your order is time sensitive.

Domestic (U.S.) Orders: We offer free shipping on all domestic orders.

International Orders: We charge a flat rate of 40 USD for all international orders.

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